Damaged products and replacements

If a product arrives damaged, contact info@lab-nexus.com with your order number and the affected units. Include photos of the product and packaging if available.

After reviewing the report, we replace the damaged product and ship the replacement at no additional charge. You do not need to return the damaged vial.

Our commercial policy does not offer change-of-mind returns for business purchases. This procedure does not limit applicable mandatory rights, including statutory warranties and withdrawal rights where provided by law.